PhD  University of Otago,  New Zealand (Graduated 21 August, 2010)

Thesis title: eCommerce Website Evaluation Framework: An Owner’s Perspective.

The thesis provides a scaling of items that can be used to diagnose the performance of eCommerce websites as a business task.

Master in Management Information Systems, Amman Arab University, Jordan

BSc in Military Science, Jordan Command and General Staff College, Jordan

BSc in Electrical & Electronic Engineering, University of Bath, UK

Book Chapters

1. Ghandour A., Benwell, G., & Deans, K. R. (2012). Owners perspective: Website evaluation criteria. In Z. Belkhamza & S. Azizi Wafa (Eds.), Measuring organizational information systems success: New technologies and practices (pp. 253-275). Hershey: IGI Global. doi: 10.4018/978-1-4666-0170-3.ch013. Click here
2. Ghandour, A., Deans, K. R., & Benwell, G. (2012). Issues facing website evaluation: Identifying a gap. In Z. Belkhamza & S. Azizi Wafa (Eds.), Measuring organizational information systems success: New technologies and practices (pp. 253-275). Hershey: IGI Global. doi: 10.4018/978-1-4666-0170-3.ch012.  Click here

Journal Articles

• Ghandour, A., Benwell, G. L., and Deans, K. R. 2011. ” Measuring the Performance of eCommerce website,” Pacific Asia Journal of the Association for Information Systems (PAJAIS) Vol 3, No 1. http://aisel.aisnet.org/pajais/vol3/iss1/2
• Ghandour, A., Benwell, G. L., and Deans, K. R. 2010. “eCommerce Website Value Model,”  Submitted for publication
• Ghandour, A., Benwell, G. L., and Deans, K. R. 2010. ” eCommerce website Metrics,” Submitted for publication
• Ghandour, A., Benwell, G. L., and Deans, K. R. 2010. ” The relationship between website metrics and the financial performance of online businesses,” Submitted for publication
• Ghandour, A., Benwell, G. L., and Deans, K. R. 2010. “Measuring eCommerce Website Success,” Interdisciplinary Journal of Contemporary Research in Business (IJCRB) 1(12). http://ijcrb.webs.com/archives.htm

Conference Papers

• Ghandour, A., Benwell, G. and Deans, K. R. (2010). The relationship between website metrics and the financial performance of online businesses, The  International Conference on Information Systems (ICIS) 2010, 12-15 December 2010, Saint Louis, Missouri, USA. http://aisel.aisnet.org/icis2010_submissions/27
• Ghandour, A., Benwell, G. and Deans, K. R. (2010). Metrics for eCommerce website, The 12^th  International Conference on electronic Commerce roadmap for the future of Electronic Business, 2-4 August 2010, Honolulu, Hawaii. http://icec2010.shidler.hawaii.edu/icec2010-program-100729.pdf
• Ghandour, A., Benwell, G. and Deans, K. R. (2010). Measuring the Performance of eCommerce website, 14^th Pacific Asia Conference on Information Systems (PACIS2010), 9-12 July 2010, Taipei, Taiwan. http://aisel.aisnet.org/pacis2010/59
• Ghandour, A., Benwell, G., Deans, K. R. and Pillai, P. (2008). Measuring eCommerce website success, 19th Australasian Conference on Information Systems, 3-5 December 2008, Christchurch, New Zealand. http://aisel.aisnet.org/acis2008/24/
• Ghandour A., Deans K. R. and Benwell G. (2007). The Impact of Customer Focus to the Success of Ecommerce Systems Among Small and Medium Enterprises: A Conceptual Framework, Conference Proceedings Australia and New Zealand Marketing Academy (ANZMAC), University of Otago, Department of Marketing, Dunedin, New Zealand. http://otago.ourarchive.ac.nz/handle/10523/742
• Ghandour A., Benwell G. and Deans K. R. (2007). The contribution of goal setting to the success of eCommerce systems among small and medium enterprises in New Zealand, Pan-Pacific Conference XXIV of the Pan-Pacific Business Association, 2-4 June 2007, Dunedin & Queenstown, New Zealand. http://otago.ourarchive.ac.nz/handle/10523/704
• Ghandour A., Benwell G. and Deans K. R. (2007). The contribution of Leadership to the success of eCommerce systems among small and medium enterprises, Small Enterprise Conference, Building Sustainable Growth in SMEs, 23-26 September 2007, Waikato University, NewZealand. http://otago.ourarchive.ac.nz/handle/10523/723

SEMINARS AND WORKSHOPS CONTRIBUTIONS (UNPUBLISHED)

• Information Science Post Graduate Group (ISPG) Seminar. Dept. of Information Science/ University of Otago/ Dunedin on 28^th April 2006.
• Information Science Post Graduate Group (ISPG) Seminar. Dept. of Information Science/ University of Otago/ Dunedin on 15^th September 2006.
• School of Business PhD colloquium. University of Otago Dunedin/NZ Oct. 2006.
• Pan Pacific Conference XXIV 2007 Doctoral Consortium Dunedin/NZ June 2007.
• Pacific Asia Conference on Information Systems 2007 (PACIS07) Doctoral Colloquium Auckland/New Zealand on 3^rd July 2007.
• Small Enterprise 20^th Conference Doctoral colloquium Auckland/New Zealand September 2007.
• Postgraduate day, Department of Information Science/ University of Otago/ Dunedin on 26^th October 2007.
• Australian and New Zealand Marketing Academy Conference (ANZMAC), 10^th Doctoral Consortium. University of Otago, , Dunedin, New Zealand 1-2 December 2007.
• Performance Management Colloquium. Department of Accounting/ University of Otago, Dunedin, December 2007.
• Australasian Conference on Information Systems 2008 (ACIS08) Doctoral Consortium Christchurch New Zealand on 2^nd December 2008.
• School of Business Doctoral Colloquium. University of Otago, Dunedin New Zealand on 4^th September 2009.
•  I presented my thesis in three minutes. University of Otago three minutes thesis presentation, November 2009.
• School of Business PG Colloquium. University of Otago, Dunedin New Zealand on 23^rd August 2011. ‘A ray of sunshine into the heart of Christchurch’